We stand behind every shirt we print
If there's a printing error, defect, or quality issue with your custom shirt, we'll reprint it for free or issue a full refund. Your satisfaction is our priority.
Since every shirt is custom-made to your specifications, we cannot accept returns for:
Tip: Always review your design carefully before placing your order. Our design studio shows you exactly what your shirt will look like!
We accept returns and offer free reprints or refunds for:
Email us at hello@ontargetprints.com with your order number and photos of the issue.
Our team will review your photos and order details within 24 hours.
We'll offer a free reprint with corrected design or a full refund — your choice!
Reprints are prioritized and typically ship within 24-48 hours. Refunds are processed within 3-5 business days.
Need a different size? We'll work with you on a case-by-case basis. Contact us within 7 days of receiving your order. Exchange fees may apply for custom orders.
Pro tip: Check our size charts before ordering to ensure the perfect fit!
Our customer care team is here to help make things right.
Contact Support